Unified communications across a distributed footprint
Problem. A multi-site organization was running aging, fragmented phone systems — different platforms per location, no single way to manage them, and no clean path to remote and hybrid work.
What we did. Much of the estate was running aging Cisco CallManager (CUCM) on-premise. We migrated it off legacy PBX hardware and standardized the organization on Cisco Webex Calling and Meetings as the primary platform — consolidating voice, video, messaging, and conferencing into one experience while preserving existing dial plans and extensions through the cutover. Where Microsoft 365 or Zoom were already entrenched, we integrated Teams and Zoom as secondary platforms instead of forcing a rip-and-replace. Voice landed either privately hosted in our colocation facilities or in the cloud, sized to the client’s compliance and uptime needs.
